This post is written in anger.
This afternoon, I needed access to my accounts online with the Bendigo Bank. I could not get on their site on this laptop. I therefore screwed up my courage to ring them. No one likes ringing a bank or Telstra. After the usual noughts and crosses games, the computer gave me a quote of a delay time of eight to twelve minutes. Not good – but bearable. I then got subjected to that banal repeated propaganda that tells you so much about the mentality of those running these outfits – both banal and grasping. That lasted thirty minutes before I hung up in disgust. THIRTY MINUTES – out of my life because a bloody bank can’t get its act together – decently, or at all.
The original quote of delay time was wantonly reckless if not downright fraudulent. I was not given the option of taking a call back if I wanted it. And the propaganda kept repeating the same dreadful lie – ‘Your call shall be answered shortly.’
The directors of the Bendigo Bank should be deeply and personally ashamed of the way that they manage their bank. They obviously chase profit so that they mistreat their customers. That is not good business. As it happens, I hold shares in that bank. And I am now deeply offended as a shareholder – because I personally do not want to be a part of a business that is so rude to people and that treats you and me as just means to their ends. The conduct of these directors sadly reflects the collapse of courtesy and common decency in our public life. What kind of person would now trust what a bank said?
I repeat – the directors of the Bendigo Bank should be deeply and personally ashamed of the way that they manage their bank.
And it did not take those bastards long to wash Ken Hayne right out of their hair.